JSC COMPUTER SERVICES

* Computer Repair Accept Home & Office Services *


Hardware Troubleshooting Tips

Problem Solution
Power problem If no lights are on either on the computer or monitor, check your power outlet. Toggle the power switch on both computer and monitor. If power light on the monitor is OK, but lights on the computer are all off, most likely power supply is defective.
Floppy problem If you have an 'A" floppy 3 1/2", and can not access it, then you either have (a) a defective floppy drive, (b) a defective floppy drive cable, or (c) CMOS setup is incorrect. Also, do not rule out the possibility of a defective diskette.
Hard Drive problem Does your computer try to boot only from the floppy drive, i.e. the A drive light stays on? This means your computer cannot access the hard drive. Caused by corrupted "boot track" on the hard drive. Try putting a bootable diskette in the A floppy drive, and reboot your computer. When you get the A> prompt, try entering C: which should give you the "C" prompt. If you get the "C:" prompt try typing "dir" (return) and you get a directory listing of files on the hard drive. you probably just have a corrupted "boot track". If you get a message "invalid drive specification" your hard drive is probably dead.
Memory problem Memory problems are relatively rare. Are you getting a count up during your memory test on power up? Does it count to the maximum you know you have in your machine - a number like "1024K" or "4096K" that you are used to seeing? If there has been a recent change in this number, then you do indeed have defective memory. Note that some so-called memory problems are caused by software demanding more memory than is available in your machine. Are you running a new program? Some memory problems are caused by improper CMOS settings; others occur with certain software because "CONFIG.SYS" file used on bootup is incorrect.
CMOS problem Do your CMOS settings change when you turn power off? If so, you have a defective backup battery on your motherboard. Some machines have rechargeable Ni Cad batteries, which will rejuvenate if the machine is left on for 24 hours or so. Many still have Lithium batteries which need to be changed at intervals of 3 years or so.
Problems after booting Pc Freezes: Check CPU fan, case fan and power box fan, make sure all are working and clean off dust. Check hard drive, CPU, power supply for over heating. Some video cards may also heat up and create excessive heat inside the case. Make sure that the case is kept cool, by maintaining good air flow.
  • Scan for bad sectors
  • Make sure all devices are functioning properly are plugged in. Unplug any faulty device.
  • Unplug any new devices or software installed
    Pc Restarts while in use
    • One problem could be bad RAM, replace RAM and restart machine. Open up resource hungry applications like Office, Photoshop, many instances of internet explorer until all the ram is used up. If system doesn't freeze or restart then return old chip to manufacturer.
    • Check capacitors on motherboard make sure that they aren't bulging, leaking, or burned. If they are - that's the problem.
    • Scan Viruses.
    Voltage problem or overheated components If the computer is actually functioning and the computer beeps continuously, then there is a problem with a voltage on the power supply being incorrect or the CPU overheating. Go into the BIOS and check CPU temperature, fan speed and voltages
    Unreliable USB Ports
    • What you have is a power shortage. A USB port doesn't just connect the PC to peripherals, it also delivers electricity to power them. Some USB ports, like those on a PC or on the base of a monitor, are self-powered and can easily run.
    • USB devices. But ports with no power source of their own, including those on a keyboard, provide less power. Adding an item with limited power requirements, such as a mouse, usually doesn't pose a problem. But power-hungry USB devices, such as speakers and scanners, can cause an overload--or sometimes even shut down the entire USB port.
    Possessed PC
    • Your PC has a will of its own: The cursor grows and shrinks; letters appear and disappear; and graphics look psychedelic.
    • When I see strange screen behavior, I immediately suspect the driver (a small program that works with Windows to control hardware) for my graphics card.
    Printer Goes Clueless
    • Your printer is sending out an 'Error writing to LPT1' message in Windows.
    • This is a very common printer error, and there are a few ways to fix it. First, take care of the obvious: Make sure that the printer is online and that it has paper in the tray. Then clear the printer's memory by turning the unit off, waiting a few seconds, and turning it back on.
    • Next, check the printer cable to ensure that it's firmly connected to both the printer and the PC.
    • Reinstall the driver of printer
    • If you still can't print, check your PC's parallel port settings. Right-click My Computer and select Properties. Go to Device Manager, then double-click 'Ports (COM and LPT).' Double-click 'Printer Port (LPT1),' select the Resources tab, and check the 'Conflicting device list' box for an IRQ (Interrupt Request line) or DMA (direct memory access, a fast link to your computer's RAM) conflict. If another device is using the printer port's IRQ, disable that device or assign it a new IRQ. To disable the device, find it in Device Manager, open its Properties dialog box, select the General tab, and check 'Disable in this hardware profile.'
    Monitor is blank.
    • This usually happens when something is unplugged, a switch is turned off, the computer is asleep, or the monitor is asleep. If the monitor is turned on and awake, there will be a little green light in the lower right hand corner of the monitor. If the light is lit. If there is no green light, check the following:
    • Computer power strips plugged in and turned ON (most of them light up when on).
    • Monitor switch is turned ON.
    • Move the mouse or hit the space bar to wake up the computer in case it is sleeping. Wait 20 seconds for it to wake up.
    • Monitor power cord is plugged in.
    • Circuit breakers are turned ON.
    Monitor light lit but monitor is blank. Check the following:
    • Monitor signal cord is firmly plugged into computer.
    • Make sure that the computer is ON. If you put your hand at the rear of the computer, you should feel the fan blowing air. If the room is quiet, you can hear the fan, too. On most computers, on the keyboard there is a little green light in the upper right corner labeled Num lock. If the computer is ON, this little light should be lit.
    • Make sure the computer is awake.Move the mouse and hit the space bar a few times. Wait 20 seconds for the computer to wake up.
    • Adjust brightness and contrast controls on the monitor in case a kid turned them down. On older monitors, these will be little wheels that you turn on the front.On newer monitors, there are fancier control buttons on the front.
    The monitor is blank, but there are no lights on the keyboard. Check all switches, circuit breakers and cables. Computer power cables sometimes look like they’re plugged in, but need to be pushed in harder to make contact. Push all the power cables into the equipment to make sure they are seated firmly.
    A blue screen with any of these words:fatal exception, invalid, overflow, insufficient memory. You need to reboot the computer.You will lose all information typed in since the most recent save. If there is a reset button on the computer box, push it.Otherwise, push and hold down the CTRL and ALT keys. WHile holding them down, gently tap the DELETE key once. If the mouse works, click on Shut Down. Otherwise, tap the S key while holding down the ALT key. This will turn off the computer. Once it is off, count to ten and turn it back on again.
    Keyboard error - press F1 to continue. Your keyboard is unplugged, defective, or the plug is loose. Make sure it is firmly plugged in. Hit the F1 key. If it still does not respond, reboot the computer by hitting the reset button (if there is one) or else turn the power off to the computer. Wiggle all the keyboard connectors, count to ten and turn it back on. If this happens repeatedly, the keyboard should be replaced. If the comptuer boots normally, you're done.
    Your computer was improperly shut down. Press any key to run a Scan Disk. Press any key. The computer will attempt to correct the errors caused by improper shut down. Next time, please turn the computer off using the Shut Down command.
    Mouse problems.
    • Make sure the mouse is plugged in. Turn the mouse upside down. Make sure that the mouse ball is sticking out slightly through the round hole. If there is no ball, have Tech Support replace the mouse. If there is a switch on the bottom side of the mouse, make sure it is set to MS not PC. After moving the switch or plugging in the mouse, you must reboot the computer. If you can't use the mouse to access the Start button, you can do it from the keyboard. While holding down the CTRL key, tap the ESCape key to bring up the Start Menu. Use the up-arrow key to move up to the Shut Down command and then hit Enter to select it. Select Shut Down and Restart.
    • If the mouse moves poorly, usually there is crud on the rollers or on the ball. Turn the mouse upside down. Slide the little door to allow the ball to fall out. Rub the ball on your shirt or pants to clean it. There are three little rollers inside. There is usually black crud in a stripe down the middle of each roller. Scrape it off using your fingernail, rotating the rollers to get the crud off all the way around the rollers. Replace the ball and little door. Make sure that the little door is firmly seated so it won't fall off and get lost. You do not need to reboot the computer after cleaning the mouse.

    Definitions and Solutions for BIOS Error Beeps and Messages Codes

    Create a free website at Webs.com